Last Updated: November 15, 2016
Collection of Personal Information We collect the following types of personal information in order to provide you with the use of PayBee Services, and to help us personalize and improve your experience.
Information You Provide to Us We may collect and store any information you provide us when you use PayBee Services, including when you add information on a web form, add or update your account information, during the registration, participate in community discussions, chats, or dispute resolutions, or when you otherwise correspond with us regarding PayBee Services.
Information on Transactions and Activities When you use PayBee Services, we also collect information about your transactions and your activities. In addition, if you open a PayBee account or use PayBee Services, we may collect the following types of personally identifiable information or personal information ("Personal Information"):Contact information, such as your name, address, phone, email and other similar informationFinancial information, such as the full bank account numbers and/or credit card numbers that you link to your PayBee account or give us when you use PayBee ServicesDetailed Personal Information such as your date of birth or national ID numberWe may also collect information from or about you from other sources, such as through your contact with us, including our customer support team, the results when you respond to a survey, your interactions with members of the PayBee corporate family or other companies (subject to their privacy policies and applicable law), and from other accounts we have reason to believe you control (whether in part or in whole).
Authentication and Fraud Detection In order to help protect you from fraud and misuse of your Personal Information, we may collect information about you and your interactions with PayBee Services. We may also evaluate your computer, mobile phone or other access device to identify any malicious software or activity.
How We Use the Personal Information We Collect Our primary purpose in collecting Personal Information is to provide you with a secure, smooth, efficient, and customized experience. We may use your Personal Information to:Provide PayBee Services and customer supportProcess transactions and send notices about your transactionsVerify your identity, including during account creation and password reset processesResolve disputes, collect fees, and troubleshoot problemsManage risk, or to detect, prevent, and/or remediate fraud or other potentially prohibited or illegal activitiesDetect, prevent or remediate violations of policies or applicable user agreementsImprove the PayBee Services by customizing your user experienceMeasure the performance of the PayBee Services and improve their content and layoutManage and protect our information technology infrastructureProvide targeted marketing and advertising, provide Service update notices, and deliver promotional offers based on your communication preferencesContact you at any telephone number, by placing a voice call or through text (SMS) or email messaging, as authorized by our User AgreementPerform creditworthiness and solvency checks, compare information for accuracy and verify it with third partiesRespond to your inquiries and communicate with you through our mailing listWe may contact you via electronic means or postal mail to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, or as otherwise necessary to service your account. Additionally, we may contact you to offer coupons, discounts and promotions, and inform you about PayBee Services and the services of our corporate family. Finally, we may contact you as necessary to enforce our policies, applicable law, or any agreement we may have with you. When contacting you via phone, to reach you as efficiently as possible, and we may use, and you consent to receive, autodialed or prerecorded calls and text messages as used in the industry. Where applicable and permitted by law, you may decline to receive certain communications.
Marketing We do not sell or rent your Personal Information to third parties for their marketing purposes without your explicit consent. We may combine your Personal Information with information we collect from other companies and use it to improve and personalize PayBee Services, content, and advertising. We do not and will not send spam, or sell or rent your email address to third parties. Further, we do not disclose, sell, share, trade or give away a user’s Personal Information to third parties, except as needed for completing payment and billing transactions through the services of Payment Partners.
Do Not Track Do Not Track (DNT) is an optional browser setting that allows you to express your preferences regarding tracking by advertisers and other third parties. We do not currently respond to DNT signals. We do, however, provide you notice of the tracking by advertisers and other third parties in our Privacy and Cookies policies.
How We Share Personal Information with Other PayBee Users When transacting with others, we may provide those parties with information about you necessary to complete the transaction, such as your name, account ID, contact details, shipping and billing address, or other information needed to promote the reliability and security of the transaction. If a transaction is held, fails, or is later invalidated, we may also provide details of the unsuccessful transaction. To facilitate dispute resolution, we may provide a payer with the payee’s address so that refunds can be processed.
Third Party Relationships We work with third parties, including merchant processors and payment partners ("Payment Partners") to enable them to accept or send payments from or to you using PayBee. In doing so, a third party may share information about you with us, such as your email address or mobile phone number, to inform you that a payment has been sent to you or when you attempt to pay a merchant or third party. We use this information to confirm that you are a PayBee customer and that PayBee as a form of payment can be enabled, or to send you notification of payment status. Also, if you request that we validate your status as a PayBee customer with a third party, we will do so. The current Payment Partners used by PayBee are identified at the end of this policy.
Privacy of Minors PayBee does not promote or offer Services for use by children under the age of 18 ("minors "). We do not knowingly solicit or collect Personal Information from minors, and we will not knowingly link to any third-party website or platform that solicits or collects Personal Information from minors. In keeping with Children Online Privacy Protection Act (COPPA). We also do not specifically market to children under 13. If you believe that a minor has disclosed Personal Information to us or that we have linked to such a third-party website or platform, please contact us at firstname.lastname@example.org.
Customer Communications You affirm that you are solely responsible for keeping your customers/donors informed of the intended or actual use of the donations you received through PayBee Services including keeping accurate records of transactions with your customers.
Fair Information Practices In the event of a data breach of Personal Information, PayBee will notify all individuals who have been affected within thirty days after we identify it via email.
Payment Partners To provide you with seamless experience we work with following Payment Partners, you can check our Payment Partner’s relevant policy documents by visiting respective urls.
Stripe: We use stripe for card and ACH processing of payments. Check out Stripe’s legal documents at following url:stripe.com/us/privacystripe.com/us/connect-account/legal
Plaid: We use plaid in conjugation with stripe for instant verification of bank accounts, you can check Plaid legal documents at:plaid.com/legal